During a Tenancy

Your Tenancy Agreement

It's important that you know your responsibilities as a Tenant. For your ease, we have further interpreted the Terms & Conditions relating to various parts of your property or tenancy. Remember, if you're in doubt, you should check your copy of the Terms & Conditions.

Exterior of the Property

Parking & Care of Premises

Vehicles must not be parked on either the footpath or the lawns. Vehicles are to be parked on the driveway or in the garage/carport. In unit complexes where there is only provision for one vehicle, visitors should park in the Visitors car park. Oil stains on the driveway and parking spaces are your responsibility to clean and remove. Unregistered vehicles should not be kept at your property unless such vehicles are properly garaged or you have written permission from the landlord.

Lawns & Gardens

You must keep gardens and lawns weeded and in good repair. Lawns should be mowed and gardens weeded once every one-two weeks in summer and once every two-three weeks in the winter. Take care not to store equipment, boxes or rubbish in the yard as it kills the lawn and is a place for vermin to live.

Interior of the Property

Carpet Cleaning

Check with your Property Manager if your new property has had its carpets cleaned prior to you moving in. If the carpets have been commercially cleaned, you will be required to have them cleaned by a professional company at the end of your tenancy. A receipt must be presented at your exit inspection. Applications that leave soap residue are not acceptable i.e. Rug Doctor, this is covered in your tenancy agreement.

Windows

If you break windows it is up to you to replace them at your expense. Please note that they must be replaced with the same glass as the one broken.

Pets

Unless prior permission of the landlord is obtained through the Property Manager, NO pets are allowed on your property. If pets are approved, they will be noted on your Residential Tenancy Agreement for the term of your tenancy

Pest Control

You must make sure that your property is free from pests and vermin (cockroaches, fleas etc). Ensuring you do not have rubbish lying around or letting food scraps build up on the floor, in cupboards and behind the oven & fridge etc will reduce the chance of pests.

Tap Washers/Stove Elements

In general, you are not responsible for tap washers or stove elements as these last many years. However, you should note that if unreasonable wear and tear were to occur this would be your responsibility to repair or replace.

Picture Hooks

Under your Tenancy Agreement, you are unable to use Blu Tac on the interior walls of your property. It is acceptable to use the Self-Adhesive picture hooks or picture hooks that can be purchased from any supermarket or hardware store. Damage to the walls normally require sanding and repainting at your expense.

General

Noise/ Nuisance

Noise must be kept within the legal limits, particularly between 11 pm & 8 am. This is of special note to tenants in townhouses or unit complexes where noise at all times must be controlled. If noise can be heard outside then it's too loud.

Breach of Tenancy

We recommend that you take good note of the advice regarding breach of tenancy in the Residential Tenancies Act that can be found on www.dbh.govt.nz. In principle at any time you breach your tenancy or break your lease, you will be responsible for payment of rent up to and including the day the new tenant commences his or her tenancy.

Insurance

It is in your best interest to hold a home and contents policy to cover your belongings in the property. The landlord's insurance does not cover your possessions. Check our useful links page for good insurers and brokers.

Rent Payments

Paying your rent

Your Property Manager will give you an automatic payment authority which must be loaded at your bank in advance of the day the Automatic Payment is due to commence. Your Property Manager can submit the Automatic Payment on your behalf. A copy will be provided to you.

Rent Arrears

Under the Residential Tenancies Act, there are various steps that can be taken against you as the Tenant if your rent falls into arrears. By paying your rent on or before the due date at all times, you'll save time and effort for everyone.

The most hassle-free way to pay your rent is to set up an Automatic Payment with your bank. This can also be set up using internet banking or you can pay cash, cheque or EFTPOS at our office. We do not accept credit cards. A reference number is vitally important; we will supply you with that number.

If you are experiencing difficulty paying rent, please phone us so that we can assist to work out a solution.

Please note it is Property Management Works Dunedin's policy to take the following course of action for Rent Arrears:

  • 2 days = A text message/email & phone call
  • 4 days = Ten-day breach is sent
  • 7 days = Application to Tenancy Tribunal

Rental Increase

Under the Residential Tenancies Act, rent cannot be increased more than once every 180 days and the landlord must give the tenant 60 days written notice of this increase. Rent cannot be increased during a fixed term tenancy.

Property Inspections

Routine Inspections

Your property needs to be kept in top condition at all times so we undertake regular property inspections. This entails one of our property managers visiting the property and checking its current state against the information we hold. Any anomalies are addressed immediately. Using the most up-to-date technology available, we are able to provide owners with a fully comprehensive report, which includes a high number of images, to keep them appraised of the condition of their property.

You can expect routine inspections of your property to be carried out every three months unless there is a separate agreement between the agent and your landlord. You will be advised of these inspections approximately 7 days prior to the inspection.

You are not required to be present at these inspections. We have a key to the property and will conduct the inspection in your absence. To help us with our inspection, please leave a repairs and maintenance request on your kitchen bench with a list of any items you believe require attention. You can do the same if you have questions, and we will try to help where possible.

Please note that although we understand some tenants concern at being present for these inspections we are unable to change the day of your inspection. We do have some flexibility with the inspection time and do what we can within limits to enable you to be present.

We conduct inspections electronically; a copy of your inspection may be emailed to you or available upon request from our office. You will need to call first so we may prepare a copy for you. If we do not have your email address please note on the Repairs and Maintenance form provided.

Giving Notice & Moving Out

You've decided to move from your home after your tenancy has finished. It's easy to forget important things in the bustle of planning a move... Follow the outline below to make the transition between properties a smooth experience with as few headaches as possible!

When you've decided you will be moving, you need to give your Property Manager a minimum of 21 days' notice of your intention to leave. The date you vacate cannot be sooner than the end of the tenancy agreement or before the expiry of three weeks from the date of the notice. When you hand in your keys you must supply us with details of your forwarding address. A post office box number is not sufficient. This is covered in your tenancy agreement.

Rent will be charged up to and including the day you hand your keys into our office. All final inspections will be carried out after you have completely vacated the property and returned the keys to our office.