What We do
Ray White Property Management Works combines experienced and dedicated personnel with the latest technology to provide the best service available to property owners.
Choosing the right tenant for your property is essential so we take every conceivable step to ensure the best possible tenant is selected. This involves checking that they are prompt payers of their bills, they are who they claim to be, have the means to pay the rent and have not been in trouble with previous landlords. Anyone failing to meet our strict criteria is declined as a tenant through us. After all, it is easier to put a good tenant in than to get a bad tenant out.
Tenants need to be easily able to find your property listing so we use every method open to us to advertise our properties. This includes:
- Trade Me
- Our own website, www.pmworks.co.nz
- The country’s largest real estate site, www.realestate.co.nz
- Ray White’s websites
- The display windows of our central city office
- Signage on available properties
- A counter list available from our office.
We treat your rental property (or portfolio) as a business which means obtaining the greatest possible revenue from your property. When you sign with us we undertake a full appraisal so we have complete records (written and photographic) of the condition of the home and grounds, and a full list of all the fixtures and chattels. This allows us to easily spot any changes, damage or missing items.
The appraisal enables us to determine the rental value we believe your property can bring. Our team’s extensive experience means we can provide expert advice on all aspects of renting your property – including chattels, fixtures and asking price.
We believe good communication is critical to a good relationship with our property owners so we keep you fully informed at all times about your property. You are also able to access your account online through the Internet whenever you wish.
Whenever a tenant leaves a property, we consider a rent review. This ensures you are always receiving the best possible return on your investment. In the case of a long-term rental, we undertake rent reviews annually, and if the market allows, we recommend an increase.
When a tenant first signs up to rent a property, we give them a thorough induction. They learn everything they need to know about the property, but are also fully informed about what is expected of them. We explain our zero tolerance policy to rent arrears and also our pet and no smoking policies. We find that this induction procedure clears up any potential misunderstandings and resolves early any possible problems.
We have a zero tolerance policy to rent arrears and check payments daily. Should we find a tenant has failed to make a payment on time we take immediate action. If a tenant does not rectify the situation we take steps towards having them evicted. Rental monies are held in a trust account that is independently audited on a regular basis.
Your property needs to be kept in top condition at all times so we undertake regular property inspections. This entails one of our staff visiting the property and checking its current state against the information we hold. Any anomalies are addressed immediately.
Using the most up-to-date technology available, we are able to provide owners with a fully comprehensive report, which includes a high number of images, to keep them appraised of the condition of their property.
Insurance advice & claims
Renting your property to people you do not know is always a risk so we strongly advise our owners take out insurance that is designed specifically for their situation.
We believe the best policy is one that allows you to receive a lump sum payout when a claim is accepted, as the alternative involves a lengthy court process that may see you receive monies owed over a long period of time.
We recommend an insurance policy only available through Real Landlord Insurance Ltd, which is accessible only to professional property managers, not private owners. Property Management Works is the preferred supplier for REAL’s Quantum landlord insurance.
Maintenance & repair service
We insist on prompt attention being paid to maintenance issues and repairs, and have a group of trusted contractors we work with that offer us highly favourable rates.
Fixing problems quickly ensures no escalation of the problem which saves money in the long run. As part of our agreement with you, we autonomously undertake repairs and maintenance work up to a set value.
Our Owners’ Handbook
If you have not worked with a property management company before (and even if you have), you will find our Property Owners’ Handbook very useful.
It fully details everything you need to know about our policies and procedures and we offer a copy to all our new client owners.
In the interests of open communication we ask you to contact us should you have any concerns or queries. We are only too happy to help.