Property Management Works has a staff of eight who are all are overseen by Bruce and Denise Robinson. This includes four professional property managers who are dedicated to looking after clients' properties. They are supported by two administration staff and a Letting Agent.
Bruce RobinsonAREINZ Nat Dip Res Prop MgmntBusiness Owner
Bruce left a successful commercial interior design career in the 1990’s to embark on a career in property development that led to an ongoing interest and involvement in property and real estate. When he came to Dunedin in 1999, Bruce began specialising in the under-represented field of property management.
Bruce has a comprehensive knowledge of the Residential Tenancies Act and is enthusiastic about educating all those involved in the industry. He serves on the Real Estate Institute regional committee and represents the Otago region property management special interest group.
Bruce has an innovative and driven leadership style and places high value on excellence and integrity within all aspects of the business.
Denise RobinsonAREINZ Nat Dip Res Prop MgmntBusiness Owner & Property Manager
After an extensive real estate marketing career with a leading Auckland real estate firm, Denise settled in Dunedin in 1999. A residential sales specialist, she worked in a number of different areas while passing exams in property management, and marketing & business, on her way to becoming an Associate of the Real Estate Institute.
Denise’s ability to drive the business forward with new initiatives is evident in her implementation of effective strategic marketing and office systems.
Denise leads an extremely supportive culture within Property Management Works while continuing to achieve remarkable business growth.
Denise has spoken at the REINZ conference and to Ray White business owners.
Each of our dedicated property managers handles a portfolio of property. They are responsible for the day-to-day management of their portfolio, including tenant selection, rent arrears, owner and tenant queries, tenant induction, Tribunal action, inspections and maintenance. They are also responsible for approving all maintenance invoices for payment.
Our property managers undergo regular industry training to ensure they keep up with RTA training. They will all undertake the new qualifications being offered by the ETITO Level 3 and Level 4 qualifications.
Our administrators play a vital role in the smooth running of Property Management Works. They are the cog that keep the wheels turning, the systems all operating smoothly and the rents and bills being paid. They are also our 'directors of first impressions', treating our property owners and tenants in the same courteous, respectful way.
The role of letting agent in a property management company is a crucial one.
The agent handles all enquiries on the available properties from prospective tenants as well as arranging a time to personally show them through.
Prior to a viewing, however, a registration is completed by the prospective tenant. If they like the property, the agent will notify the property manager who processes the application through to acceptance or rejection. While showing the property, the letting agent keeps an eagle eye out for any issues the owner needs to be aware of and reports them to the property manager and the rest of the team.
Our letting agent is available five days a week (by appointment) and after hours by arrangement.
Rebecca Ludke-SetefanoProperty Manager
Rebecca hails from Southland, and relocated to Dunedin four years ago with her husband and sons. Rebecca brings to the table an extensive 15 year background in customer service.
Rebecca believes in delivering exemplary customer service and strives to achieve the best for both tenants and owners. The opportunities that Property Management Works has to offer will ensure she will meet new people and grow professionally.
In her spare time, Rebecca loves nothing more than to spend it with family and friends and trying out new recipes.
Ben DolanLetting Agent
Kirsten StewartOperations Manager
Born and bred in Nelson, Kirsten moved south to experience the lifestyle Dunedin had to offer. After studying for a short while, Kirsten worked in hospitality and continues to assist her fiancé in his thriving Italian restaurant.
Kirsten came to property management as a front line administrator and her skills and ability to solve problems have seen her progress to the role of Operations Manager.
Kirsten enjoys reading, taking herself to the movies, Italian food and her pug Gus.
Felicity has grown up with property in her blood. Having both parents involved with rental property, managing property, property sales and buying and selling over the last 22 years.
Property Management came relatively easy to Felicity, she has an amazing memory for addresses, people and attention to detail. Coming into the industry as PA to her mother and handling the day to day workings of a large portfolio, preparing tenancy documents and keeping a busy calendar in order, she has developed the skills to now handle her own portfolio from tenant selection through to project management of large maintenance jobs.
Felicity has a bubbly personality, is well respected amongst her peers and is experienced with conflict resolutions matters. We’re delighted to have Felicity on our team.
Steve MorganProperty Manager
Originally from South Wales in the UK, Steve moved to Dunedin in 2012 for a lifestyle change. After a 10 year career in the fitness industry in the UK, property management was a huge career change but having now worked in the industry for five years, Steve has a vast amount of knowledge and experience in the Dunedin rental market.
Steve has a laid back and non-confrontational personality which helps hugely in an industry that many can find stressful.
Away from the office, Steve is kept busy with a toddler and a cocker spaniel. He is also a sports enthusiast, being from Wales Steve is genetically programmed to be a huge rugby fan (although he hasn't yet switched allegiance to support the ABs!).
Chloe is born and breed here in Dunedin. Chloe comes to Property Management works after a 10 year career in the banking industry where she has gained experience with dealing with contracts and building long lasting relationships with clients.
Chloe is a quick and effective communicator who loves having her days jam packed. Her warm, bubbly personality and strong attention to detail makes her a great asset to the Property Management Works team.
Chloe is kept busy at home too with her husband, 2 children, 2 dogs and 2 cats. Despite this she still manages to find time to socialise with friends and read the odd book.
Property Management is a new career path for Lisa. After almost six years as a personal assistant to two leading real estate agents, it was time for Lisa to use her extensive skill set in a profession that has always held appeal.
Lisa has a vast knowledge of Dunedin property, holds a current real estate licence and is familiar with many homes that are now in the investment arena. Having the ability to recall property detail is a talent that is the envy of many.
Away from the office, Lisa is a busy Mum, of three handsome young men who keep her grounded and remind her on a daily basis just how important a home is to the family. She is a proud homeowner and enjoys the challenge of renovating.
Lisa has a calm nature, is thorough in her approach to issues that may arise and handles tasks with professionalism, always with resolution as the end result.
We welcome Lisa to our team and take this opportunity to introduce her to you.